Privacy policy

Wong Shop, operated by Wong Shop ("we," "our," or "us"), is committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights regarding that data.

By using our website, you agree to the practices described in this policy. If you do not agree, please do not use our services.

We collect the following categories of personal information:

We use your personal data to:

• Process and fulfil your orders and send order confirmations
• Create and manage your account
• Send transactional emails (order confirmation, shipping updates, password resets)
• Respond to your support inquiries
• Detect and prevent fraud or unauthorised account access
• Improve our website, product catalogue, and customer experience
• Send promotional emails if you have opted in (you can unsubscribe at any time)

We do not sell your personal data to third parties for their own marketing purposes.

We share your data only with the following trusted service providers, and only to the extent necessary to operate our business:

• TransactPay - payment processing. Your card data goes directly to TransactPay; we receive only a payment confirmation.
• Resend - transactional email delivery (order confirmations, password resets).
• Cloudinary - product image storage and delivery.
• Neon / Vercel - secure cloud database and hosting infrastructure.
• Logistics partners - your name and delivery address are shared with our courier partners solely for delivery purposes.

We may also disclose your data when required by law, court order, or to protect the rights and safety of our users or the public.

We use cookies and similar technologies to keep you signed in, remember your cart, and understand how our site is used. We do not use advertising or tracking cookies from third parties.

You can disable cookies in your browser settings. Note that doing so may prevent some features (such as staying signed in or retaining your cart) from working correctly.

We retain your account and order information for as long as your account is active or as needed to provide our services. If you delete your account, we will remove your personal data within 30 days, except where we are required by law to retain it (e.g., for tax or legal compliance purposes, typically 7 years).

You have the right to:

• Access - request a copy of the personal data we hold about you
• Correction - ask us to correct inaccurate data
• Deletion - request that we delete your personal data
• Portability - receive your data in a portable format
• Opt-out - unsubscribe from marketing emails at any time via the link in any email

To exercise any of these rights, email us at hello@wongshop.com. We will respond within 30 days.

We use industry-standard security measures including HTTPS encryption, secure password hashing, and access controls to protect your data. However, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your account.

Our services are not directed to children under 13. We do not knowingly collect personal data from children. If you believe a child has provided us with their data, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. For significant changes, we will notify registered users by email.

Questions about this policy? Contact us at hello@wongshop.com or via our Contact page.